Refund and Returns Policy

Effective Date: 16th May, 2025

At KathaDilam, we aim to deliver quality products from Sulekha Store (Grocery) and Dipti Medical (Pharmacy) right to your doorstep. Every item is carefully packed and checked before delivery to ensure freshness, accuracy, and hygiene.

No Return or Refund After Delivery

Please note:

• All sales are final once the order is delivered.
• We do not accept returns or offer refunds for any items after successful delivery.

This policy is in place due to the perishable and sensitive nature of groceries and medical products, which cannot be reused or resold once delivered.

Check Before Accepting

We encourage all customers to:

• Carefully check your order at the time of delivery.
• Inform our delivery agent immediately if there is any visible issue (e.g., wrong item, damaged packaging).

In case of any concerns at the time of delivery, please call us immediately at:

📞 +91 98300 29554

We are committed to resolving genuine issues on a case-by-case basis, but once the order is accepted and the delivery is completed, it will be considered final.

For any further clarification, feel free to contact us:
📧 mail@kathadilam.in
🌐 www.kathadilam.in

Thank you for understanding and supporting a local business that cares about quality and service.